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Pizza Hut Training Shift? (1 Viewer)
- Thread starter Raix
- Start date
allira92
Member
we take pride in knowing we are on in about 5 dine-ins still open
its about even it the pizza market between hut and dominos, we are all in the same shopping centre complex so you often get customers winging about somethin then proclaiming their going to dominos, thats when i tell them i couldnt care less lol
its about even it the pizza market between hut and dominos, we are all in the same shopping centre complex so you often get customers winging about somethin then proclaiming their going to dominos, thats when i tell them i couldnt care less lol
Kiim2507
Member
I only know of 1 dine in pizza hut in Sydney 
Oh wait actually 2
One in the west and one near the northern beaches.
Oh wait actually 2
One in the west and one near the northern beaches.
We just take everyone's advertising and coupons =D The manager was saying that we don't send out any flyers or anything or else we'll get too many customers and the shop's too small/not enough staff to handle. Even without advertising, we get a fair amount of people coming in.
But yeah, the store's tiny and there's heaps of other pizza places around, a lot of them are gourmet actually. I didn't even realize there was a PH there xD
The manager had a long conversation with a couple, the lady used to own a dine in pizza hut somewhere, it was out of town I think. And she was saying it was a big one, with a salad bar and everything but there just wasn't enough people coming in.
How do you usually talk to customers? I still need to improve on that. Like upselling and stuff. Gah, I'm really not used to it T_______________T
But yeah, the store's tiny and there's heaps of other pizza places around, a lot of them are gourmet actually. I didn't even realize there was a PH there xD
The manager had a long conversation with a couple, the lady used to own a dine in pizza hut somewhere, it was out of town I think. And she was saying it was a big one, with a salad bar and everything but there just wasn't enough people coming in.
How do you usually talk to customers? I still need to improve on that. Like upselling and stuff. Gah, I'm really not used to it T_______________T
allira92
Member
Ha i'm sorry but i find this funny i dont know why tho...
i think it mostly comes with confidence and knowing what to talk about at the right time i guess, its experience but i've been there 2 years and i still get customers looking at me like i'm a freak when i talk about something...
with upselling, the best way to do it is if say they order 2 pizza, then u say ahem *cough cough* " for an extra 3 dollars, you can get the classic meal deal which comes with garlic bread and a pepsi" or when they finish saying their pizza's ask if they want any gb with that or such...
that i know of, there's one in windsor, george st, maitland and lakehaven in nsw but i'm sure there's a couple more somewhere... how sad am i...I only know of 1 dine in pizza hut in Sydney
Oh wait actually 2
One in the west and one near the northern beaches.
Managers and the like should be able to help you with upselling, but it's really just something you'll pick up with practice.
Some good guidelines to stick by are suggesting a specific product, state the price when you offer it and when thinking of a product to upsell, make it attractive (ie, so that it fits in with what they've already ordered -- there's no point trying to sell a big tray of pasta to some guy who's come in for 1 pizza.)
Good combinations to look out for is when the product you suggest will make their order cheaper or of significant greater value. eg, Customer has ordered 2 pizzas and a garlic bread, offer a drink and it'll make the order 90c less.
From memory there's about 7 restaurants left in NSW -- George St Sydney, St Andrews, Lake Haven, Green Hills/East Maitland, Mt Druitt, Guildford and Orange.
Some good guidelines to stick by are suggesting a specific product, state the price when you offer it and when thinking of a product to upsell, make it attractive (ie, so that it fits in with what they've already ordered -- there's no point trying to sell a big tray of pasta to some guy who's come in for 1 pizza.)
Good combinations to look out for is when the product you suggest will make their order cheaper or of significant greater value. eg, Customer has ordered 2 pizzas and a garlic bread, offer a drink and it'll make the order 90c less.
From memory there's about 7 restaurants left in NSW -- George St Sydney, St Andrews, Lake Haven, Green Hills/East Maitland, Mt Druitt, Guildford and Orange.
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Thanks guys =)
Do you take phone calls too? Our store's gonna start getting calls straight in this week and I know that a lot of the orders come through phone so I'm kinda ehhh. There's only 2 of us at the front and there's gonna be 3 phones. We're getting one or two more people in though. Such a tiny store I dunno if we'll fit xD
So busy last 2 days, a lot of the pizzas were late and we had a lot uneaten pizzas and garlic breads. Took two pizzas and a gb home today. =S
Do you take phone calls too? Our store's gonna start getting calls straight in this week and I know that a lot of the orders come through phone so I'm kinda ehhh. There's only 2 of us at the front and there's gonna be 3 phones. We're getting one or two more people in though. Such a tiny store I dunno if we'll fit xD
So busy last 2 days, a lot of the pizzas were late and we had a lot uneaten pizzas and garlic breads. Took two pizzas and a gb home today. =S
McLovin
Member
- Joined
- Sep 19, 2007
- Messages
- 116
- Gender
- Male
- HSC
- 2008
My first day of delivering was as casual as it gets, I just wore black shorts and a casual shirt that was replaced by the pizza hut shirt on the first shift, easy training, but I guess delivering pizzas is the easiest job in the world, or at least up there amongst the pack.
allira92
Member
no, we go thru the call centre cause were too busy and we have crazy people calling as it is. you would find that i although there are heaps of orders on the phone, a lot of them are internet orders as well. what store/area do u work in if u dont mind me asking?
yes, get used to the freebies lol i scored a more for all the other week lol
I just finished my modules. The manager just let me do the certification quizzes and went over all the other info instead of making me fill every question in. Did it whenever there were no customers around xD What are you doing at KFC?im working at KFC now so im part of the family.
in my first shift i did jack shit
well here at kfc they want me to complete all the modules before i start doing work. today from 10am-5pm ive been doing those modules !! and this was my second shift! only got one more. i know i get paid for these shifts but i cant wait to start working
i, at the front, will be serving customers very soon
i, at the front, will be serving customers very soon
well here at kfc they want me to complete all the modules before i start doing work. today from 10am-5pm ive been doing those modules !! and this was my second shift! only got one more. i know i get paid for these shifts but i cant wait to start working
i, at the front, will be serving customers very soon
i, at the front, will be serving customers very soon
It's good you actually want to work haha
I think it's cause it's such a small store and they need everyone instore to do pizzas that they wanted me to get into working. It's probably faster to learn that way too. although the modules of course really help with how you should respond and what to do when..blahblahblah. haha
wow. 5 hours just doing modules @_@ Make sure you don't become one of those super crappy workers that get sick of what they're doing and don't bother trying anymore.
I think it's cause it's such a small store and they need everyone instore to do pizzas that they wanted me to get into working. It's probably faster to learn that way too. although the modules of course really help with how you should respond and what to do when..blahblahblah. haha
wow. 5 hours just doing modules @_@ Make sure you don't become one of those super crappy workers that get sick of what they're doing and don't bother trying anymore.
allira92
Member
well then lol
welcome to YUM! lolim working at KFC now so im part of the family.
in my first shift i did jack shit
i think i did half of my modules on the training session and then i came in one morning and did the other half once i had been working there a bit. but our modules consist of 'here, here is whoevers book, copy out of that" lol
allira92
Member
yes, i see that kfc takes modules very seriously lol
allira92
Member
yeah of course it is, they should be able to check it against the book or roster to see your shifts. did you remember to clock on? lol