Just got back from a week at the Store Support Centre with the rest of the grads. I can't reveal too much details, but I was extremely impressed with Coles upper management (we had lectures from the MD (Ian McLeod), CFO, and marketing, HR, stores, operations, retail ops managing directors amongst others) and their attempts to differentiate from Woolworths. If you work in a renewal store you will understand some of the new customer service concepts - they are really, really good and something Woolworths, with is only interested in the bottom line, wouldn't dream of implementing. Woolworths won't know what hit them in two years in my opinion. I am excited to be joining Coles at a really important transitional time in the company.