I had a shit day at work yesterday.....as it seems is the common flaw we all have at the moment. LOL
I did the open at the front end and I only had one permanent person to help on registers until 10am, which is the norm. Unfortunately, being we are in a mining town and it now seems that contractors are coming out of the wood work and into our store, I was swamped with customers!! I had a quick chance to look at the schedule and noticed there was no one to cover me for a tea break AND the CSM didn't have anyone down to supervise the front end for an hour and a half! I told the SSM and she got the relieving 3ic to come in early because I sure as hell wasn't going to stay back!!
I was calling for trolley collections (we don't have contracted trolley people we use staff) and it was 50/50 if anyone would go out and do it. Express alerts were OK because at least some of the floor staff who are checkout trained understood.
Then I had a grumpy old bastard of a customer, who was a tourist (the worst kind), who had been in on the 17th and came back yesterday the 24th to ask for some money back because he got over charged on tomatoes last week. I got the SSM approval to do it, and she wasn't very happy about it. He then whipped out another receipt from the 20th stating that he been over charged on a lettuce...again from a week ago!! I gave him the difference on that as well.
The old bastard wanted to start an argument with me as I was trying to read the 2nd crumpled receipt. I must have been making a face trying to read the receipt through my scratched glasses when all of a sudden he yelled at me, "DON'T YOU MAKE THAT FACE AT ME!!" Huh?? I looked up at him when he then said to me, "You'd come back if you were overcharged wouldn't you?" I said, "Yes, I would. But I wouldn't come back a week later." He shut up after that!
The grand total for the old cheap bastard......$2.
Oh, and I got a lovely reaction from my SM when I told him I would be looking for another job in the near future. His words were, "Oh, OK. Cool!" He didn't sit me down and ask why or anything like that. It's nice to know you're wanted eh? Considering that I am classified as multi-skilled at that store, I was upset at his reaction. This is what I can do - systems, a bit of cash office, front end supervising, registers, liquor, receiving of the loads from warehouse and vendors, and back up for the SSM. Oh well, their loss not mine.
she upset me I was so close to crying at the service desk, But then the grocceries 21C came down and found out what was wrong and gave me a massive hug. 