Rules for Customers (2 Viewers)

[Chemical Ali]

Dear Customers,

I know the line for Layby is a mile long, but what do you expect for the FIRST DAY of the BIG W TOY SPECTACULAR. Half the town has the same idea as you! To get in for Christmas. So, why on earth do you leave all your FULL to the top trollies scattered around the entire store? In my department alone I ended up finding four trollies, which other workers and myself had to put away, along with the 20 trollies we found full to the top once the store had closed.

Dear rude customer,

You asked my co-worker and I where a random toy was, and my co-worker kindly stated that she did not know where it was.
[everyone, please note that every single aisle and department is full of toys, even on the ground]
So, why would you reply so rudely by saying, "I don't wanna hear it, I'm NOT looking around this whole store. You've been here all day, you should know where everything is".
Oh, I'm sorry, we both only started 2 minutes before you came up to us and we haven't been to the store since last Saturday, so no, we don't know where everything is - we are not nightfill. I will gladly help you find it if you are understanding about the whole situation us Big W staff are in (there is shit everywhere), but if you are going to be rude about it, then well, stuff you.

Love,
your friendly neighbourhood Big W associate

how hard could it be to find the toys though? we even have coloured balloons corresponding to the catalogue sections

try actually being in layby dude

also, it happens coz about 70% of people in there don't actually want any of the toys, they're just fucken idiots who can't resist the "NO DEPOSIT" thing. Glad I don't work at Harvey Norman or something, lol.

 

[Black Heart]

how hard could it be to find the toys though? we even have coloured balloons corresponding to the catalogue sections

try actually being in layby dude

also, it happens coz about 70% of people in there don't actually want any of the toys, they're just fucken idiots who can't resist the "NO DEPOSIT" thing. Glad I don't work at Harvey Norman or something, lol.

We don't have anything that hints to where toys are. It's basically a walk- around-the-store-looking-at-every-display-till-you-find-it kinda thing. Our store doesn't believe in doing the smart thing.

Lol, what's layby got to do with what I'm doing? They had a number of people on in layby to just pack the bags - other workers from recovery (which I do) got shifts doing that.

It says there's "no deposit", but actually there's a $2 deposit (shock and gasp).

 

[timw7845]

We don't have anything that hints to where toys are. It's basically a walk- around-the-store-looking-at-every-display-till-you-find-it kinda thing. Our store doesn't believe in doing the smart thing.

Lol, what's layby got to do with what I'm doing? They had a number of people on in layby to just pack the bags - other workers from recovery (which I do) got shifts doing that.

It says there's "no deposit", but actually there's a $2 deposit (shock and gasp).

looks like theres no toys for me... how can i afford that on a cashiers salary

 

[Born Dancer]

Dear customer,

Please don't expect me to actually gain anything from your vague descriptions. No, I don't know every single movie or song ever created, so when you come in and ask for "that movie with a cop who looks after some cheerleaders" or a film with "a scene with a woman and a parasol" or the song with "love in the chorus" do not be surprised if have absolutely no idea what you are talking about.

 

[Chemical Ali]

Lol, what's layby got to do with what I'm doing? They had a number of people on in layby to just pack the bags - other workers from recovery (which I do) got shifts doing that.

i mean you have nothing to complain about compared to us

 

[Black Heart]

i mean you have nothing to complain about compared to us

On that specific day recovery had it hard enough for manager's to tell us to "do our best". They normally tell us to "get it all done or you will stay back". So yeah, the store was completely trashed and we had to fix up our areas, put away all toys found in our areas. Once the store closed we had 20 odd trollies full with toys that would be spread across the entire store. All layby had to do was pack the layby bags - and infact, a co-worker who was doing that said it was pretty easy, just that osmetimes she couldn't fit something into the bag.

 

[Chemical Ali]

On that specific day recovery had it hard enough for manager's to tell us to "do our best". They normally tell us to "get it all done or you will stay back". So yeah, the store was completely trashed and we had to fix up our areas, put away all toys found in our areas. Once the store closed we had 20 odd trollies full with toys that would be spread across the entire store. All layby had to do was pack the layby bags - and infact, a co-worker who was doing that said it was pretty easy, just that osmetimes she couldn't fit something into the bag.

yeah those are wrappers, not operators, lol

and we only get them for the one day

seriously you have ~no idea~, the amount of patience needed to put up with the toy buying scum for 11 hours straigth, knowing about the 1000 different procedures for every different item in the catalogue, (NP, SBI, etc.) enough to write a book about it lol

 

[spazamataz]

Please ensure your house does not smell of crap when I am delivering, and you want me to drop it inside.
Also, please do not answer your door drunk and blind, and with cats everywhere.

I nearly puked all over this customer it was that bad. Stupid supermarket deliveries.

 

[Black Heart]

seriously you have ~no idea~, the amount of patience needed to put up with the toy buying scum for 11 hours straigth, knowing about the 1000 different procedures for every different item in the catalogue, (NP, SBI, etc.) enough to write a book about it lol

Which is why I do not do layby

 

[^CoSMic DoRiS^^]

I have come to realise over the course of this thread that most if not all of my customer rules would come down to the same thing:

If you are old, step away from your computer. Do not touch the computer or anything attached to it. Don't even look at it. And especially don't make me spend an HOUR explaining to you, over and over again, how to SCROLL DOWN A WEB PAGE.

Also be polite etc and don't call when you're at a train station or other place of mucho noisemaking because chances are I will not be able to understand you.

 

[Kiim2507]

Don't order something, wait until I've packed it al and then go...-is that an ultimate burger meal? when it's clearly a popcorn chicken snack box (what you asked for)
And then say oh I meant an ultimate burger meal when you clearly asked for a snack box!
WTF is wrong with people?!

 

[killer-cupcakes]

Dear Customers,

Please don't scan your EDR card yourself, I can do it quite easily. Also Do I have "ATM" tattooed on my forehead? We have 4 ATMS located inside the shopping centre and 3 outside.

 

[oh-em-gee]

Not sure if this has been said or not

If this has been said before, then there's a reason for it

Maccas:

1. If you act like a dick, I will kick you out of my store. If you don't want to leave, I will call the cops. And because we feed them well, they will be here faster than you can say "SIRENS!"
2. If the doors are closed when you walk up to them, it is because we are closed. The same applies if we do not start to take your order through drive-thru after five minutes. (Closer to five seconds, really.)
3. If you abuse my staff, I will kick you out.
4. If you have a complaint, have a receipt. We don't give them out just because they look pretty.
5. If I start serving a customer who hasn't been waiting as long as you, consider it a lesson in initiative and assertiveness. That being said, don't interrupt me.
6. If you're walking through the drive-thru: 1) You're being incredibly stupid and 2) I've heard the "I'll just drive thru" joke only about a million times.
7. DO NOT use your phone in drive-thru. I will stop your order then and there and you will leave hungry.
8. If there are another dozen customers waiting for their food, and there's only one crew person there, don't abuse us. We're working as hard as we can, so that you don't have to cook.
9. To be honest, my name badge is there so that you can report me when I've done something wrong. I prefer this over you using it when addressing me, unless you want to do me the same courtesy.
10. Learn some manners.
11. Just because I work at McDonalds, doesn't mean I'm poorly educated. Judging by the quality of our clientele, I'm above par.
12. School students' special: If you start messing around in the store (this includes, but is not limited to: smoking, connecting the straws and fencing each other with them, making a mess, creating a commotion, making fun of any staff) I will personally kick you out, call your school and have your name by close of business that day. You don't want this to happen.

 

[oh-em-gee]

Don't order something, wait until I've packed it al and then go...-is that an ultimate burger meal? when it's clearly a popcorn chicken snack box (what you asked for)
And then say oh I meant an ultimate burger meal when you clearly asked for a snack box!
WTF is wrong with people?!

I'm a manager at maccas, we had some smartasses try to order one of those the other night. The occasional Whopper burger also seems to find it's way out of customers' mouths.

And, customers seem to like changing their minds. Not sure what it is, but the sad thing is that it's everywhere, not just fast food.

 

[annemeera]

Lol, I asked someone at woolies once where something was and saw him check that laminated sheet at the end of the row. You guys can't be expected to know everything... so anywho, now I don't have to bother anyone and just look at the 'cheat sheet' myself.

Penny Stocks

 

[spence]

When we tell you to stand behind your receipt to get your order, don't wander to the other side of the store then bitch at me that you didn't get your order. Thanks

 

[pooshwaltzer]

Re: Not sure if this has been said or not

Oh-em-gee, you sound more like a prison warden than a McD store operator. Which outlet is this? Is it located adjacent to the gates of Hades?

 

[timw7845]

Dear Customers,

Please don't scan your EDR card yourself, I can do it quite easily. Also Do I have "ATM" tattooed on my forehead? We have 4 ATMS located inside the shopping centre and 3 outside.

a) who cares its 2 seconds of work you dont have to do

b) your supposed to ask if they want cash out? thats why we offer it.. if we didnt want people to have cash out off EFTPOS we wouldnt..

 

[^CoSMic DoRiS^^]

Dear Customer In Front Of Me With 25,000 Items At The Only Open Express Lane In A Busy Woolworths

All I wanted was phone credit and gum. If I had known you were going to have an entire trolley full of shit and then take a full five minutes to understand the amount due and forage in your purse for the money, I would have gone to a normal checkout and it probably would have been faster. I could see the cashier itching to beat you over the head with something and I don't blame her.

Sincerely,

Grumpy Person With Two Items Who Just Wanted To Get Home Already

 

[gcchick]

I needed to rant so fucking badly that I've returned to this incestuous breeding ground known as BoS.

I'm now at uni and working as a weekend and Thursday night supervisor at Target (yay promotions! -_-). Due to this unfortunate fact, I must confess more irritations:

1. Don't get your husband to hand his mobile phone to me, which you're on the end of, to yell at me for doing you a favour a few months ago. Seriously, this stupid bitch brought in an exchange coupon a few months ago which couldn't be read or scanned because it was so tattered. I did her a fucking favour and looked up the transaction where the coupon was printed, then wrote the coupon's ID number on a piece of paper, signed it and stuck it to the coupon so she could still use it. Last weekend she had the audacity to bitch because the coupon expired on March 30th 2011, which I clearly pointed out when I re-wrote the ID number. She was like "oh I thought you wrote it on there so I could use it past the expiry date?" Yeah NO. Would never happen. Plus I remember helping the dopey bitch months ago. Also, don't threaten to contact Head Office about it and report me when I quite obviously haven't done anything wrong and was HELPING YOU OUT.
2. If you lose an exchange coupon, I can't replace it. If you ever bothered to look at it before shoving it into your wallet/bag/pocket you would see the Terms of Use clearly stated at the bottom, which include that Target can't be held liable for lost or stolen coupons. This bitch lost a coupon with like $270 on it and asked me to replace it because she lost it, then when I said no and refused to let her speak to a manager (they don't know very much about refunds and register operations, generally, so it would've been a pointless exercise) she went on and on about how she will never shop at Target again (bullshit, you'll be back next week) and will make a formal complaint. It's the same thing as walking into a bank and saying "I lost $270, can you give me money to replace it?" Enjoy being escorted out by security!
3. If I ask you to write your FULL NAME, ADDRESS, POSTCODE and SIGNATURE as LEGIBLY AS POSSIBLE, then fucking do it correctly the first time. I need these details to be clear so I can send them to Asset Protection to keep an eye on dodgy fuckers like yourself who return items without a receipt. When I ask you to re-write details that I can't read easily, don't accuse me of needing glasses (I'm short-sighted btw) and say "it CLEARLY says..." No it doesn't. Get tha fuck outta ma shop!
4. No, I will not bend the rules outlined in our Refunds Policy just for you. Leave, now.
5. Hang on to your receipts! Seriously, it makes my job so much easier and means there's less chance of you getting pissed at something that's not my fault.
6. If you lose your receipt, no I won't reprint a copy. I have the ability to do so, but will only do that when our printers fuck up and the receipt either doesn't print or didn't print properly.
7. Thirteen registers are behind me, with at least two staff members serving. No, you can't purchase your shit at the Refunds Counter. Don't be surprised if I make you line up at the registers.
8. Abuse my staff in any way, shape or form and I will ask you to leave. I look after my staff because they're lovely kids, all trying to earn money like myself. Your pissweak $5 sale won't affect my paycheck whatsoever.
9. Don't EVER speak down to me. I don't work at Target for a career, I work there to earn money so I can like, eat and pay rent. Same thing goes for 90% of the other staff who work there and are uni students (our store is like 15 minutes away from UQ). At least we're contributing to society which is more than I can say about you, you useless cumstain.
10. If you put your credit card on the counter in front of me and your bratty two-year-old daughter picked it up before I saw you take it out of your wallet and was playing with it, don't you dare accuse me of stealing it. Saying "OMG it has like a million dollar limit!!! Help me find it!!!!1111!" won't help you, you're the one shopping at Target, bitch. Also, don't abuse me and my managers when we look on the security cameras to try to HELP YOU find your effing card, which your snotty toddler shoved in their pants ages ago.

I feel better.