Terrible customer service received from the new centre manager of talent 100 at Epping.
I used to think Caroline was bad, but the new one is even worse - she has sass, attitude and an un-friendly attitude. My son often complained of how she would rudely demand anyone who had not booked a tutorial to leave. At first, I thought he was being silly, because, fair-enough, if people haven't booked a tutorial then they should KINDLY be asked to leave. However, one day, he turned on his voice recording device on his iphone, and it was then, when I was able to hear her very un-friendly tone, not even asking, but rather demanding people to "get out".
If this was a true coaching centre, that was passionate to teach students, this behaviour would be unheard of.
Very disappointed