iOS 17.2 introduces a bug where the sync with computer stalls at Step 2 of 4: Preparing to sync
On a mac you can force it to resume the sync by killing MDCrashReportTool either in Activity Monitor or in Terminal. If you choose to do it in Terminal, run this after starting the sync:
ps aux|grep Crash
which lists a few processes and their associated pids. Copy the pid associated with MDCrashReportTool and use it in this command:
sudo kill -9 <pid>
Then the sync will resume.
On a Windows pc you can kill it with Task Manager->Details->find MDCrashReportTool->End Task
and syncing will resume.
Also on a windows pc you can delete or rename MDCrashReportTool (macs won't let you do this) and this will allow the sync to work properly thereafter.
It is at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\MDCrashReportTool.exe and you can rename or delete it provided you have admin rights.
On a mac you can force it to resume the sync by killing MDCrashReportTool either in Activity Monitor or in Terminal. If you choose to do it in Terminal, run this after starting the sync:
ps aux|grep Crash
which lists a few processes and their associated pids. Copy the pid associated with MDCrashReportTool and use it in this command:
sudo kill -9 <pid>
Then the sync will resume.
On a Windows pc you can kill it with Task Manager->Details->find MDCrashReportTool->End Task
and syncing will resume.
Also on a windows pc you can delete or rename MDCrashReportTool (macs won't let you do this) and this will allow the sync to work properly thereafter.
It is at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\MDCrashReportTool.exe and you can rename or delete it provided you have admin rights.
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