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Question to night closing supervisors : How do you handle your final counting and bagging? For ages we did the usual spot-check, take the stack of money and seal it in the appropriate register bag, then accompany those bags to the service desk to be locked in the draw. When our pod-shoot...

So uh my store has finally decided to do something about me, the 18/yo casual night supervisor, earning approx $700-800/week after tax :P I'll probably only have two shifts a week Wed-Thu I reckon, and the other night supervisor who is on a full-time contract will probably get the other nights...

Lol neat idea! Cheers will keep it in mind :)

omfg !!!! do want We'll never get them anytime soon though... ofc the plans for a sushi bar are more important >_> For gods sake we need more staff! CSM has a fulltimer dropping to p/t and two others leaving to other departments... and is being told she can't hire anyone new, even though that's...

Your store got hit really badly nanakid wow! We were just saving transactions and bringing them over to smokeshop whose lines seemed to work fine with no problems at all. At some point we had customers going over to liquor with saved transactions as well. If this keeps up I wouldn't be...

I think it depends man, I'm often in the exact same boat but when it comes to it, if you're managing all of that stuff, where is the supervisor and why aren't they doing it? Yes in many peak times or just occasional rushes that leave you stranded when your staffing is low it's really handy to...

I think this whole thing is wrong... All the agreement lists is the paygrades. It's highly unlikely the company would lock itself into paying people higher rates when they only perform those duties on a shift-by-shift basis. At least at my store, the idea for the EBA employees is that there is...

Speed dial thing on the phone would be a great feature, although personally I got sick of the dialling and just found it easier to add westfield security to my own phone and just call whenever needed from it.

I'm 18, 19 in september. And while I shouldn't give details because I think it's still ongoing, I'll be supervising more nights soon as the old night svr was fired recently. Shouldn't give any hints but, yikes. I took up tickets a couple of weeks ago, sort of because I thought there'd be an off...

First time supervising tonight! Was fun actually, but got annoying how many times various people made comments about my face, mannerisms, etc -- cheer up don't stress etc, ergh enough please you're not helping. But yeah once I got into it, was fine. We have an alarm clock that goes off every...

I've been paid NSW Grade 3 for tickets the past two weeks, and I'm on the non-trade roster as SSA. Looking at the agreement grade4 is SSO, which is weird since the SSOs at my store are on salary. All of the cash office people I know get grade 3 pay and it says that junior rates only exist for...

omg yes. We have to redo all tickets in the store Tuesday night. I got talked into 8pm-5am to help D: but 8 hours SSA full adult casual pay with 5 of those hours at 30%? How could I say no :P

Shopping trolley theft tonight. The guy just waltzed through one of the checkouts while our guy was busy packing. We got it back though (think the guy abandoned it outside and ran off), and after scanning it through it came to a grand total of $1,375. Batteries, vitamins, underwear ($20 a pack...

Situation: Man buys 3.728 kg pumpkin. Put through as Jarrahdale ($1.98/kg) by operator, but it's actually Kent ($0.96/kg). The man shows me it's indeed Kent by bringing in a small sample showing the dark green/yellow skin. When I asked one of my supers, she said to do Refunds > Scanning Policy...

We have Westfield gift cards go through all the time without a hitch. I just hoped the lady went back to the concierge desk and was able to get a refund or something. Otherwise she's stucl with $100 to spend on the most useless shops. Wow wish I knew this. But seriously for EFT payments onto...

Oh my god today was so stressful. Handling the floor on my svr's break isn't too bad, it's quite exciting actually. But between 4-5pm it's literally hell. Had a really strange Westfield gift card error - 04 Call Supervisor. Used the correct pin and everything. It was weird. Do these cards...

The four trolleys at our store turned into 5, and we had people stay back and someone come in for a 3hr shift just for stock. Thankfully we got it down to a half a trolley. Doesn't help that we don't have enough free staff to deal with it regularly, but when we do, they are agonisingly slow...

Calculated hours and stuff for this week ... 39.75... as casual :P It was a tough one. 2IC sick for two weeks, CSM sick on and off, and everyday more people calling in sick (last sunday we had 7 people call in). How do people's stores deal with stock? We have 4 trolleys and baskets on the...

It worked, thanks for the advice peeps :) CSM gave me numbers and I look after the floor whenever my night super is counting or on break. It's interesting how quickly you can come across new situations or customer-related stuff, and I guess the only way to learn how to deal is to just have...

Fun times lately. Learnt spot checking and bagging SCO, although I can't do them very quickly just yet. I asked one of my supers if there's any kind of manual about training and she said there's nothing... which is sort of true, but browsing through StoreNet at 11pm when there's no customers...