8-step Viruses/Spyware/Malware Preliminary Removal Instructions (1 Viewer)

[chicky_pie]

Jacked this from a different forum, do this in order, don't miss a step.



Step 1

Temporarily Disable Real Time Monitoring Programs

This is because some real time protection programs can interfere with any fixes we are trying to run.

Once your system is clean, you are advised to turn the protection back on.

See these instructions on how to disable some of the more common real time monitoring programs. Thanks to CastleCops for the info.

If you have other protection that may need disabled feel free to ask in your thread in the security section.

=========================================================

Step 2

If you're NOT running any antivirus or firewall software, you should install some ASAP If you already have an Anti-virus program - please be sure to check for updates and run a full scan of your system - Please note anything that it finds in your thread.

Recommended Free Anti Virus:
AVG
Avira Free
Avast Free

Recommended Free Firewall:
Comodo
Zonealarm

=======================================================

Step 3

CCleaner

• Please download from HERE
• Close all browsers.
• Run the programme and make sure all the boxes are ticked under the Windows and Applications tabs, including "Advanced" tabs(except for the Old prefetch Data option, this should be unticked)
• Click the run cleaner button.
• Do this a few times

=======================================================

Step 4

Malwarebytes' Anti-Malware

• Please download Malwarebytes' Anti-Malware from from Here or Here
• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please attach this log with your reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

======================================================

Step 5

SuperAntiSpyware Home Edition Free Version

• Please download SuperAntiSpyware from HERE
• Launch SuperAntiSpyware and click on 'Check for updates'.
• Wait for the updates to be installed
• On the main screen click on 'Scan your computer'.
• Check: 'Perform Complete Scan then Click 'Next' to start the scan.
• Superantispyware will now scan your computer,when it's finished it will list all/any infections found.
• Make sure everything found has a checkmark next to it,then press 'Next'.
• Click on 'Finish' when you've done.
  
  It's possible that the program will ask you to reboot in order to delete some files.
  
  Obtain the SuperAntiSpyware log as follows:
  Click on 'Preferences'.
  Click on the 'Statistics/Logs' tab.
  Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'.
  It will then open in your default text editor,such as Notepad.
  Attach the notepad file here on your reply

=======================================================

Step 6

Update your Java Runtime Environment

Many types of malware like to exploit out of date Java versions!

• First Verify that your version is up to date by clicking HERE
  
  If you need to update your version:
• Click Start -> Control Panel -> Double click Java
• Select the Update Tab at the top of the Java console
• Click the Check for Updates button at the bottom
• When it finds the newer version - Follow the on screen instructions (uncheck the yahoo toolbar option)
• After it installs the newest version Go back to Start -> Control Panel -> Add/remove programs (programs and features in vista)
• Uninstall any older versions of Java except the most current update that you just installed

You can manually install the most recent version of Java through this link -> Java Runtime Environment Make sure to scroll down to Java Runtime Environment

=======================================================

Step 7

Hijackthis Instructions

• Only do this step after completing the previous steps
• Make sure you have the LATEST version of HJT (currently v2.0.2) it can be downloaded from HERE
• Run the HijackThis Installer and it will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe. Please don't change the directory.
• After installing, the program launches automatically, select Scan now and save a log
• After the scan is complete please attach your logs onto the forums

 

[wrxsti]

Jacked this from a different forum, do this in order, don't miss a step.



Step 1

Temporarily Disable Real Time Monitoring Programs

This is because some real time protection programs can interfere with any fixes we are trying to run.

Once your system is clean, you are advised to turn the protection back on.

See these instructions on how to disable some of the more common real time monitoring programs. Thanks to CastleCops for the info.

If you have other protection that may need disabled feel free to ask in your thread in the security section.

=========================================================

Step 2

If you're NOT running any antivirus or firewall software, you should install some ASAP If you already have an Anti-virus program - please be sure to check for updates and run a full scan of your system - Please note anything that it finds in your thread.

Recommended Free Anti Virus:
AVG
Avira Free
Avast Free

Recommended Free Firewall:
Comodo
Zonealarm

=======================================================

Step 3

CCleaner

• Please download from HERE
• Close all browsers.
• Run the programme and make sure all the boxes are ticked under the Windows and Applications tabs, including "Advanced" tabs(except for the Old prefetch Data option, this should be unticked)
• Click the run cleaner button.
• Do this a few times

=======================================================

Step 4

Malwarebytes' Anti-Malware

• Please download Malwarebytes' Anti-Malware from from Here or Here
• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please attach this log with your reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

======================================================

Step 5

SuperAntiSpyware Home Edition Free Version

• Please download SuperAntiSpyware from HERE
• Launch SuperAntiSpyware and click on 'Check for updates'.
• Wait for the updates to be installed
• On the main screen click on 'Scan your computer'.
• Check: 'Perform Complete Scan then Click 'Next' to start the scan.
• Superantispyware will now scan your computer,when it's finished it will list all/any infections found.
• Make sure everything found has a checkmark next to it,then press 'Next'.
• Click on 'Finish' when you've done.
  
  It's possible that the program will ask you to reboot in order to delete some files.
  
  Obtain the SuperAntiSpyware log as follows:
  Click on 'Preferences'.
  Click on the 'Statistics/Logs' tab.
  Under 'Scanner Logs' double click on 'SuperAntiSpyware Scan Log'.
  It will then open in your default text editor,such as Notepad.
  Attach the notepad file here on your reply

=======================================================

Step 6

Update your Java Runtime Environment

Many types of malware like to exploit out of date Java versions!

• First Verify that your version is up to date by clicking HERE
  
  If you need to update your version:
• Click Start -> Control Panel -> Double click Java
• Select the Update Tab at the top of the Java console
• Click the Check for Updates button at the bottom
• When it finds the newer version - Follow the on screen instructions (uncheck the yahoo toolbar option)
• After it installs the newest version Go back to Start -> Control Panel -> Add/remove programs (programs and features in vista)
• Uninstall any older versions of Java except the most current update that you just installed

You can manually install the most recent version of Java through this link -> Java Runtime Environment Make sure to scroll down to Java Runtime Environment

=======================================================

Step 7

Hijackthis Instructions

• Only do this step after completing the previous steps
• Make sure you have the LATEST version of HJT (currently v2.0.2) it can be downloaded from HERE
• Run the HijackThis Installer and it will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe. Please don't change the directory.
• After installing, the program launches automatically, select Scan now and save a log
• After the scan is complete please attach your logs onto the forums

I use AVG...w00t

 

[emytaylor164]

step 1. Insert ubuntu CD
step 2. Install ubuntu...

there all done and your chances of getting viruses are low

 

[5233andy]

I use a Mac - so I don't have antivirus software and etc. All I know is that the Mac comes with a firewall.

It's time that we all get a Mac...

 

[chicky_pie]

I use a Mac - so I don't have antivirus software and etc. All I know is that the Mac comes with a firewall.

It's time that we all get a Mac...

Until majority of programs are for Mac then that time will come, until now, PC's rule with a iron mouse.

 

[wrxsti]

Until majority of programs are for Mac then that time will come, until now, PC's rule with a iron mouse.

hit the spot!

 

[emytaylor164]

I use a Mac - so I don't have antivirus software and etc. All I know is that the Mac comes with a firewall.

It's time that we all get a Mac...

I used to use ubuntu... but since my laptop broke i cannot.... i love it.. no viruses on it and it is free.

 

[Davo1111]

step 1. Insert ubuntu CD
step 2. Install ubuntu...

WIN!!!

It's time that we all get a Mac...

no.

 

[Noodles88]

NOD32 is the best anti-virus program going around and Counterspy is the best anti-spyware one.

You can acquire them for free if you look in the right places.