1. b
2. c
3. c
4. b
5. d
6. d
7. b
8. a
9. c
10. d (frankly speaking tho, don't you have to re-type the old password to change to a new one =S )
11. a
12. d
13. d (took a random guess, i hay have done c those i'm not sure)
14. b
15. d
also there was another question about the ABC convo. What could Kylee have done to help keep the customer up to date (or something), it was worth 3 marks, what did everyone write