A message from DVC of Students, Deidre Anderson:
Dear student
I would like to update you on the issues that have affected the class timetabling process since the early hours of this morning. Despite planning for increased demand on our systems, having 27 servers available, and having IT support staff on site throughout the evening and morning, we experienced a number of crashes of the eStudent database.
None of these system failures took the database offline for long, but to prevent further crashes, we had to reduce the number of students able to access it at any one time. The database has now been stable for many hours, and more than 20,000 class registrations have taken place, but the process is taking a lot longer than it should for everyone.
Our IT staff have been working around the clock to try to fix the problem, but we agree with much of your feedback – what’s happened over the past day is not good enough, you deserve better, and we must make sure this doesn’t happen again.
Changes need to be made to IT infrastructure and processes. Plans are already underway to make significant changes in both areas, for example increasing our server capacity significantly, and we expect you to hold us to this promise. We sincerely apologise again to all students who have been inconvenienced
Deidre Anderson
Deputy Vice-Chancellor, Students and Registrar