You aren't supposed to leave through self-serve because it's pretty much if there is 5 customers in there the attendant doesn't have time or the eyes to check people's bags, so we just make it a rule that no one is to enter or exit that area unless they are using the self-serve machines. There should ALWAYS be at least one full service lane and one express lane open during all trading hours so they can check bags.
Changes to SCOs in 9.3 -> attendants no longer have to add loan or pickup into the machines and the cash management report will move into the Attendance Mode menu (removing ATM Cash Office menu). I assume this is a step towards integration with Storeline Office i.e. when I add additional funds in Office to the SCO register, it wll automatically update the values on the cash management report. And in Office, when an SSA performs a pickup on a SCO register they can choose between acceptor or dispenser.
townie, the store should definitely have all the routines printed out (it's on storenet) in a folder kept in the cash office (there should be 2 self-serve checkout folders, one in cash office the other down at the service desk). So do your morning routine as normal up to issuing floats. There will be 2 bags for each SCO: acceptor and dispenser. The acceptor bag is the funds that were inserted into the machine by customers from yesterday and these stay in the cash office (to be picked up later). Take your dispenser bags. There should be a cash management report for each SCO. It will have the number of notes & coins in the dispenser and acceptor bags (dispenser coins stay in the machine overnight unless there is a spotcheck to be performed). Some people do this differently, but basically you need to issue funds UP to the authorised dispenser float for your store's SCOs. So for example, SCO 81 the management report says there are 26 x $50 notes. The authorised float is 40 x $50 notes for our store so I take 14 notes from the safe, strip list this, and add to the dispenser bag. Some SSAs count what was in the dispenser bag but I generally think that's not necessary because a) the cash management report is correct 99% of the time (unless the attendant has entered it wrong) and b) it's really only important that you keep track of what is removed from the safe. So do this for each denomination ($50, $20, $5) and for each SCO, keeping strip list of all funds removed from the safe. Call the attendant/service supervisor to collect the floats/SCO dispenser bags/service accountable items/laynards/SCO key.
Issue the notes in Storeline -> Additional Funds using your strip list. There should be folder labelled SCO Cash Management in the office. It will have a sheet for each SCO that records the number/value of all funds issued each day for the week. Record what you issued today onto this paper. Keep the cash management reports aside to use later for the acceptor bag pickup. For me, I end up respotchecking the safe AFTER the floats have already left the cash office, purely because they won't have enough time to get everything in if I don't let them take it as soon as I'm done topping up the dispenser notes (because I only start 1 hour before trade) but you should do this before the bags leave (but the only way you'd work out which float had excess cash is if you had counted all the notes in the dispenser bag before adding any, which I don't do, since I don't have the time). Once that's all done and everything is OK the store will have started trade, I usually do the morning change run now (but depends on when your store normally does this). If the attendants requested change for their SCOs do this as well (there is a sheet they can use to fill out for each SCO the number of rolls for each denomination). Use this to issue the coins. We break open the rolls and fill into plastic containers that are labelled for each SCO but other stores use plastic bags (which they put into calico bags and transport in bullion bag). On the change order sheet write down the quantity of coins issued (as the attendant at the moment needs to use this to enter into the SCO machine). After the change run I then perform a pickup on the acceptor bags from yesterday. Open it up, sort the notes and put the coins into the coin counter. I let the machine count all the coins for all the SCOs and then bag them up at the end. Check off your counts on the cash management report - they should be the same. I strip list this but you can just use your cash management report to enter your pickup into Office. Bag coins, bundle notes, and place into safe - write pickup as a safe adjust in the banking rec and we store the SCO pickup report in the SCO cash management folder. That's pretty much it for the SCO morning routine. It differs though when a spotcheck needs to be performed. The attendant will remove all the coins at night time and they will be in the safe. Use the coin counter to check off on cash management report, count all the notes, and enter a spotcheck in the workstation. Record the result in the SCO cash management folder - there is a Spotcheck Schedule form for all the SCOs, 1 spot check every 2 weeks. The form gets sent to the SSS every Monday. The spotcheck needs to be performed before trade, obviously. That's it, from cash office's end. But the routines should be printed out and in the cash office, if not they are on storenet.
If your friend is working on the weekend they might need to know the end of week process as well - basically you need to do a 'virtual' spotcheck on the SCOs after trade on Sunday so that there is a figure in the system overnight. So you go to Spotcheck Register, go to over/short, edit, enter the amount shown in the 'expected' column PLUS or MINUS any over or short value if a spotcheck was performed on the SCO that week. They also like you to print an approaching cash limit report (or at least, write down the value of the spotcheck so that they have a record when they poslock and issue floats on Monday).
. Apart from on the weekend, the latest anyone will be in cash is 6pm, to do the final pick up for the day.
