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Sounds like an issue for your Regional Finance Specialist to follow up. Haven't heard of that problem occurring before

What was the problem with the gift card? If it won't swipe, you need to do a manual authorization using the GFS Merchant Support IVR. Alternatively, you could issue a replacement card through the Giftcard Management website. Your CSM or SSM should be able to tell you how to do both of these.

It's a limitation of PC-EFTPOS, which is the 3rd party software used to implement EFTPOS transactions. When the cashier selects $123.45 for EFT tender, that amount is passed to PC-EFTPOS to be used for the EFTPOS transaction. If the cashier instead selected $143.45 (ie. $123.45 with $20...

Either need manager (1-10 or 501-509) or Department Manager (11-19 or 510-519) Don't quote me on those ranges though. Check the StoreNet documentation.

Yes, go 4-3-1 Press F6 to query current users. Find an unused ID in the correct range (refer to StoreNet for privilege ranges). Create new employee with the selected ID. Press F2 to save. Initial password is 0000.

Office Cashiers have access to IP as well.

I just receive the order segment line by line, instead of in full. That way if there is a mispick, I don't receive the stock that wasn't in the load (if that makes sense) I know this isn't policy, but it works for us. On that note - what is the policy for receiving security loads these days?

I could be wrong, but I'm pretty sure that because 'register cleaning' is not standard maintenance, it gets charged off to stores. As opposed to a replacement register which does not.

Definitely speak to the SSM about this, as it will be charged off to the store budget.

Heh he broke the Retail Trading Hours Act :P pretty sure he'd be up for a $5000 fine for that.

If stores are experiencing difficulty with 'slow' registers, first ensure that there is no obstructions to the ventilation of the register case (grey IBM box under cash draw). Then reboot the register. If the register is still 'slow', log a job with IT to have the register 'rebuilt'. This...

loved the fact that AMEX went down on Christmas eve! Soooo glad it wasn't CBA :-)

Pretty sure since Store Release 9.3, you can no longer manually key in card details

Does this work now? Initially it took 5-10 mins to load!

1. Sales can be viewed from the Department Manager menu (should be able to find it pretty easily coz there is pretty much nothing else in there). Scanning Rate is under Service Manager > Reports > Weekly Review > Operator Performance. 2. Not sure about Bulk Gift Card, but I'd take a guess that...

The procedure states that the employees Back Office number is allocated first, depending on their position in the store, and their WoWPOS number is the same as Back Office. Eg. CSM would require department manager privileges in Back Office/Stock Management so they may be allocated #12. Their...

I never used to do that, but I haven't been an office cashier/SSA/SSO for a few years. Plus, surely there is some kind of backup process from stores to a central datacentre for all the StoreLine data???

Specialists car is deemed 'tool of the trade.' i.e. they need it, in order to do their job. Store Managers car is part of their salary package. i.e. SM takes reduced salary to get a fleet car + fuel card.

SSS to SM is a promotion. All specialists are equal to STMs.

Who did you get from WA?