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You need to log into StoreLine Office as Service Manager or Office Cashier and go to Operator/Supervisor Maintenance. In the Operator's properties, go to the Link to Checkout Bank tab and add the Smokeshop bank to the operators banks (Other banks include Standard checkouts, express checkouts...

Appraisals are supposed to be done on your yearly anniversary, but my SSM told me I had to do one on all staff this week because HR asked him to... so I'm confused! If you think you're too young to be a Duty CSM, perhaps talk to your CSM about being just a service supervisor (in other words...

I've only done about 3 SCO openings before (in a year) and I can do it in 20 mins. It's fairly straightforward, and they've streamlined it even more since Store Release 9.3, because you no longer need to enter the quantity of notes you are inserting to each SCO (it is done in invoice now by an...

1. My partner was hired as a CSM from another non-supermarket company 2. I was 16 when I was appointed Duty CSM of the biggest store in our area group 3. Ideally yes, but often your CSM/service supervisors won't have as higher standard of customer service as others in the store. (I'm a culprit...

30 minutes is usually allocated for the pre-opening procedures for a SCO Attendant for a store with 5 or 6 SCOs. With practise, you should be able to do 5 SCOs in 15 mins.

There will be a section in your relevant EBA about Introduction of Change. That will explain everything you need to know.

When you're on salary, your contract says that you work "40 hours per week, plus any hours as required by the company" Translated: you are the company's bitch :-)

I would have told the store manager to suck it up! The reason they get given a car + fuel card + 100k salary + 25% bonus is so that they can come out to the store in a situation like that. Having said that, if I was the store manager, I would have formally counselled the produce manager for...

It's so we maintain accurate SOH counts. Maybe one of the reasons that our AutoStockR rollout has been so successful, but Coles' wasn't?

Haha that's the 'Woolworths Way'! Seriously though, 10 supervisors in a WA store, that's pretty lucky. We only have 4 supervisors (including CSM and 2IC) who are capable of 'running service' We then have a few other people who have supervisor access on the registers so they can do refunds...

All SCO areas have a CCTV camera, but they are facing towards the inside of the store (so they can capture any loss prevention issues occuring on the SCOs). The wanzl gates have a camera that faces the outside of the store, so (in a perfect world) we capture every customers face on camera...

Probably doesn't warrant a service 100 (there isn't an immediate security risk, only a potential security risk as a customer has entered the store without being filmed front on by the camera above the wanzl gates), but ask your CSM/supervisor to inform your SSM/Duty Manager if it's a repeat...

If you followed the correct bag check procedure, as per Front End Security, the SM won't care. Likewise, Front End Security states that all customers, staff and contractors must enter the store through the wanzl gates/turnstile and exit through a manned register. The SCO area is not considered...

haha no chance somebody goes straight from CSM > SSM! you usually have to successfully manage both a fresh and longlife department, and either Cert III or IV in Retail Operations, before having the opportunity to interview for entry to the Store Management Training program. If you pass the...

In WA, this is ok. All non-salaried Grade 2 staff are employed as 'Shop Assistants' under the SDA agreement, and can be asked to do anything that any other Grade 2 employee can.

Very unlikely I'd say. It would affect the bakery production planner. If all the varieties of rolls came under one reference number, how would they know how many of each variety to produce each day in order to meet store demand? Re britex/rug doctor... hate those things with a passion. I...

Nope, sorry guys. There is no WoWPOS SCO upgrade coming up. There is only an update for bakery look up menus which affects both WoWPOS registers and WoWPOS SCOs. CSM's recieved a CoreComm about it on Friday which needs to be actioned by this Tuesday.

Improvements for Bakery lookup menus

I'm sure if you contact Total Image Group they will let you change the style of shirt you have chosen. In regards to the striped Management shirts, they are only to be worn by the Store Manager, Store Trading Manager(s), Store Service Manager, Customer Service Manager and Customer Service...

People Planner is easy once you get to know the keyboard shortcuts. As usual, the StoreNet documentation is pretty poor. Damn, Woolworths really need to employ professional document writers. If you want Host access, just get somebody at your store (anybody who already has Host) to submit the...